Return & Refund Policy

At VaQrilo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we're here to help.

This Return & Refund Policy explains when and how you may request a return, replacement, or refund for products purchased through the VaQrilo online store.

1. Return Window

We accept eligible return requests made within 30 days of delivery.

To be eligible for a return, the item generally must be:

• Unused and in its original condition.
• In the original packaging, where applicable.
• Free from damage caused by the customer.
• Accompanied by the order number or proof of purchase.

Some products may be subject to different return conditions or may not be eligible for return. Any applicable restrictions will be communicated on the product page or at the time of purchase.

2. How to Request a Return

To request a return, please contact our customer support team at:

Email: [Customer Support Email]

Please include:

• Your full name.
• Order number.
• Product name.
• Reason for the return.
• Photos or videos, if applicable.

Do not send products back before receiving return instructions from our support team.

Returns sent without prior approval or proper instructions may not be accepted.

3. Damaged or Defective Items

If your product arrives damaged, defective, or significantly different from what you ordered, please contact us as soon as possible.

For damaged or defective items, we may ask you to provide clear photos or videos showing:

• The product.
• The damage or defect.
• The original packaging.
• The shipping label.

After reviewing your request, we may offer a replacement, refund, or another appropriate resolution.

4. Incorrect Item

If you receive an item that is different from the product you ordered, please contact us as soon as possible.

Please provide your order number and photos of the item you received so that we can investigate the issue.

If the error is confirmed, we will work with you to provide an appropriate solution.

5. Items That Cannot Be Returned

For health, safety, hygiene, customization, or other legitimate reasons, certain products may not be eligible for return.

Non-returnable items may include, where applicable:

• Personalized or customized products.
• Items that have been used or damaged after delivery.
• Products that cannot be resold for health or hygiene reasons.
• Gift cards.
• Final-sale or clearance items when clearly identified as non-returnable.

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

6. Change-of-Mind Returns

If you simply change your mind about a purchase, the item may be eligible for return if it meets the requirements of this policy.

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the customer's responsibility.

The original shipping fee, if any, may also be non-refundable.

7. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will generally be issued to the original payment method.

Please